Frequently asked questions
What are the shipping costs?
We offer free shipping on a large collection of selected products. If a product qualifies for free shipping, this will be clearly stated on the product page.
For other products, shipping costs may apply, depending on the weight, dimensions, or shipping location. The total shipping costs are always calculated at checkout before you confirm your order.
How long will it take for me to receive my order?
Our average delivery time is 2 to 7 working days for the Netherlands. Because we also work with European suppliers and custom products, delivery may take longer (7 to 15 working days). You will always receive a tracking link as soon as your order has been dispatched.
Can I track my order?
Yes, once your order has been dispatched you will receive an email with a tracking number. It may take 3-5 days for tracking information to become visible.
Why did I only receive part of my order?
Some products are shipped from different warehouses. This may result in items arriving in multiple packages and on different days.
What happens if my order is late?
If your order has not arrived after 15 business days, please contact us at contact@uniqtie.com and we will resolve it for you.
Can I return a product?
Yes, you can return your order within 14 days of receipt. Products must be unused, in their original condition, and the product type must be eligible for return. Please contact us for return instructions. See the returns page for more information.
Do I have to pay for return shipping myself?
Yes, unless you have received a wrong or damaged product. In that case, we will refund the return costs or send you a new product.
When will I receive my refund?
After your return has been approved, you will receive the refund as soon as possible and within 15 working days.
Can I exchange a product?
You cannot exchange products. The fastest way to get the item you want is to return the item and purchase the new item separately once the return has been accepted.
What if my product arrives damaged?
Please email us photos of the product and packaging within 24 hours of receipt. We will then provide a suitable solution. If you wish to return the damaged product, the return costs will be at our expense.
Where do your products ship from?
Our products are shipped directly from our local suppliers in the Netherlands. We also work with suppliers from Europe, depending on product availability.
Are the products of good quality?
Yes. We only work with carefully selected suppliers that offer sustainable and high-quality products. In addition, we regularly carry out quality checks.
Can I change my shipping address?
Please contact us as soon as possible. If the order has not yet been processed, we can change the shipping address for you.
Can I cancel my order?
Orders can be cancelled within 12 hours of placement, provided the product has not yet been processed. After that, the product will have been processed and we unfortunately cannot stop it anymore. Do you want to cancel your order? Please contact us as soon as possible via email or the contact form.
How can I view my orders?
Log in to your personal account and click on orders.